Rose Jean Surigao
About Candidate
I’ve been working as an eCommerce virtual assistant supporting online stores across Shopify, Amazon, and eBay, handling both customer-facing and backend operations.
I manage customer support end to end, including inquiries, order issues, tracking, returns, and refunds, while making sure responses are fast, clear, and actually helpful. I also handle product listings, fix errors, and optimize titles to improve visibility and conversions.
On the operations side, I coordinate closely with suppliers and couriers to resolve delivery issues, delays, and warranty claims. I’m used to dealing with high-volume orders and making sure everything runs smoothly without constant supervision.
One of my strengths is chat-based engagement and sales. I’m comfortable handling multiple conversations at once, building rapport naturally, and guiding customers toward a purchase without sounding scripted or pushy. I focus on keeping conversations human while still driving results.
Overall, I’m someone who can take ownership of daily operations, keep customers satisfied, and help improve store performance.
Location
Work & Experience
I have experience in chat-based engagement, handling multiple conversations while keeping replies fast, natural, and personalized. I focus on building rapport, maintaining interest, and guiding conversations toward conversion without sounding scripted or pushy. I’m organized, detail-oriented, and consistent in maintaining response quality even in high-volume environments.
I’m an experienced eCommerce Virtual Assistant supporting Shopify, Amazon, and eBay stores. I handle customer support, order processing, returns, and listing management, while coordinating with suppliers and couriers to ensure smooth operations. I focus on fast response time, problem-solving, and maintaining a good customer experience.
