andersjerrilyn

handAssistant Property Manager – Crescent Ridge Apartments Responsible for daily leasing and administrative operations, including processing applications, preparing and renewing leases, and maintaining resident files. Provide customer service to residents, respond to inquiries and concerns, and assist with rent collection and account management using property management software such as Entrata and Yardi. Support occupancy goals, coordinate with maintenance staff, and help ensure compliance with company policies and fair housing regulations' rent collections, leasing, hiring, complaints, maintenance, vendors

Customer Service Manager (Remote) – UnitedHealthcare Managed a remote customer service team, ensuring high-quality support for members and providers. Oversaw daily operations, monitored performance metrics, handled escalated inquiries, and coached team members to meet service and compliance standards while working in a virtual environment.