Remote Chat Moderator

Please only apply if you live in California, North Carolina, Or Florida, & you have customer service experience in furniture or e-commerce.

Chat Moderator Job JD:

Poly & Bark, a fast-growing home furnishing e-commerce brand, is looking for an experienced Chat Moderator Remote Job Seeker & Customer Care Representative to join our expanding Customer Support Team. If you’re passionate about providing exceptional customer service, solving problems, and helping customers love their homes, this role is for you.

At Remote Online Evaluator, we proudly feature verified remote job opportunities like this one to connect genuine companies with skilled customer service professionals.

About Poly & Bark:

Poly & Bark is redefining the way people buy furniture online. With premium materials, modern design, and exceptional customer experience, we’re building a better, more transparent furniture shopping journey. Our team focuses on quality, honesty, and care, from fast shipping and free returns to personalized support and a 30-day risk-free trial. We’re a family-driven company offering competitive pay, great benefits, and a supportive work culture where your efforts truly make an impact.

A DAY IN THE LIFE OF A CUSTOMER CARE REPRESENTATIVE

As a Customer Care Representative, you are on the front lines of customer satisfaction and loyalty, handling both incoming and outgoing customer care calls, emails and chats. You are passionate about ensuring that each of our customers has the best possible experience with our products and company. Whether on the phone, through chats, or in emails, your warm, friendly personality comes through in all your interactions and leaves customers feeling as if they have just spoken with their best friend.

Invested in our success as a company, you collaborate with our Quality Assurance, Product, and Marketing teams to solve customer concerns. You also work closely with our IT team to troubleshoot technical issues. Though you spend a lot of time on the phone, you don’t ever just “phone it in.” We can’t continue to grow without the world-class customer support that you and your team provide to our customers, and you love the excitement of being on the front lines of a rapidly growing furniture company!

RESPONSIBILITIES:

• Monitor inboxes for messages and alerts.
• Confirm all orders are scheduled to ship on time and follow-up with the shipping team, if necessary.
• Answer and respond to incoming calls, emails and chats in all things related to our website orders.
• Provide resolutions, follow-up and communicate with customers in a timely manner.
• Order cancellations and customer communication, when necessary.
• Process replacement parts or address change requests in ERP system.
• Process claims and warranty related issues in a timely manner.

ABILITIES:

• Ability to multitask and handle heavy volume of messages.
• Conduct outbound calls to resolve customer questions.
• Serve as an appropriate liaison between company’s delivery partners, our fulfillment centers, and our consumers
• Help facilitate escalations and ensure resolution.

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• Detail oriented and highly organized
• Great attitude and highly communicative
• Superior follow-up skills
• Furniture manufacturing and/or Logistic experience is recommended
• 1-2 Years related work experience is required
• Technologically savvy, must understand or have prior experience working in: CRM, OMS, proficient with excel (and analyzing data sets), g-suite
• Ability to work weekends (rotating schedule) and holiday hours as needed
• Friendly phone demeanor

Benefits/Perks:

• Comprehensive health benefits
• Paid Holidays

WORK SCHEDULE

This is a full-time customer support position with hours from 8:00 am to 5:00 pm Mondays – Fridays and on weekends (rotating schedule)

READY TO JOIN OUR CUSTOMER SUPPORT TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years in customer service?
• How many years in furniture or textiles.?

Experience:

• Furniture Customer Service: 2 years (Required)

Work Location: Remote